Help & Support

Returns & Exchange Policy

Items "On Sale" (if applicable)
Unfortunately, products purchased "on sale" cannot be refunded or exchanged.

Exchanges & Refunds (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@budbuddy.io

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

If you receive an item that has been damaged during shipping, please contact us (support@budbuddy.io) to arrange for replacement of the damaged item(s). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

After received, items may only be returned if unopened, and in "Like New" condition. Some items may be subject to a restocking fee. Some items are not eligible to be returned as is indicated in the accompanying product description. 

To determine if a product you have purchased is eligible for a return or exchange please contact support@budbuddy.io, and a member of our customer care team will be happy to assist you.

If approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Policy

All orders with a subtotal over $79.99 USD will automatically be eligible for free ground shipping within the continental United States. Items shipped to addresses outside the united states are not eligible for free shipping.  

Still Have Questions?

We are here to help. 

E: support@budbuddy.io |

Mailing Address: